A Port Chester-based IT service consulting firm and its president have just been named one of the top managed service providers of 2009.
Performance Connectivity Inc. (PCI) and Wayne Libonati were cited by MSPmentor, a media platform of Nine Lives Media Inc., as one of 250 leading executives, entrepreneurs and experts shaping the global managed services market. MSPmentor, an alliance of managed service providers with about 2000 members throughout the world, tracks and reports on developments and trends in the fast-growing managed service provider industry.
PCI is a leading provider of managed services – a form of outsourced, largely remote IT service – in Westchester and surrounding counties. "Customers are increasingly comfortable with remote managed service because it gives them fast, reliable support when they need it and the costs are entirely predictable," Libonati said. PCI is the only Westchester-based firm cited by MSPmentor.
Its managed services program is a network support plan designed to provide critical technical assistance aimed at maximizing network speed, performance and stability without the expense of a full-time IT staff. Libonati explained, "Our purpose is preventing computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. We don't want to profit from your IT failures. If we ever did, we wouldn't have done our job properly."
Clients pay a fixed monthly fee for services. The rate is based on the network size and overall computer requirements of the business. "Many clients like the predictability of cost because it helps them manage their budgets better," Libonati said.
"While any business can benefit from managed services," he noted, "it's most effective for firms that have their own servers. The key to our managed services is our network monitoring and preventive maintenance. Our continuous monitoring detects problems early and prevents them from escalating into more expensive repairs and downtime ."
In addition to its managed services, PCI provides a full range of comprehensive network support and IT services, including: design, security, storage, migration, infrastructure/management, policy creation, product acquisition, wireless, email protection, remote backup, disaster recovery, voice and data as well as web design. It also is a value added reseller, fixing hardware that breaks down and buying and reselling parts as needed.
"We are really a one-stop shop for all your IT and computer network services," Libonati said. "And we can often provide many of these services remotely. Many times that's a more cost-effective way to do it and it gives us the chance to identify and fix problems before they become serious."
PCI was founded as a computer consulting firm in 1997. Libonati was their first hire and he began to lead the company into remote computing and managed services four years later. He was named President in 2007.
For more information, visit www.p-connect.com or contact Kim Fitzgerald
at 914-934-9775 or email kimf@p-connect.com.
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